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Services & Support

Supporting you from start to finish

Taking Your Partnership Further
Better understanding your lab healthcare outcomes, environment, needs and objectives helps our team define and plan for your tailored solution implementation and integration.

Did you know? 185+ laboratories across Canada trust Roche Diagnostics to provide labs with stellar experience and high quality results to patients.

A Winning Team
Count on our experienced, knowledgeable and dedicated project team to deliver top-performing solutions, while maintaining operations with minimal interruptions.

Did you know? Roche Canada employs 400 Canadian professionals from coast to coast to deliver outstanding customer experience.

Executing Your Game Plan
Close monitoring of your solution’s performance ensures full compliance to early scope and goals. Plus, transitioning to full local and regional support accelerates transformation and benefits realization.

Did you know? Many of Roche Canada’s implementations and transformation programs are delivered with Lean Six Sigma change management expertise.

Raising The Bar
Evolving and innovating how we support your lab operations helps you stay aligned with your goals and patient outcome expectations.

Did you know? Roche Diagnostics Canada’s warehouse is located in Laval, Quebec –offering customers a dedicated national logistics and inventory management team.